Shipping policy

Last Updated: 5 june 2026

Thank you for shopping with TheTrustMart.in. We are committed to delivering your orders as quickly and efficiently as possible. Please review our Shipping Policy below for information regarding order processing, shipping timelines, and delivery procedures.

## 1. Order Processing

All orders are processed within 1-2 Business Days after payment confirmation.

Orders are generally processed during normal business days, excluding:

- Sundays
- Public holidays
- National holidays
- Unexpected business closures

Please note that processing time is separate from shipping and delivery time.

During high-demand periods, sales events, or holidays, processing times may be slightly longer.

## 2. Shipping Methods

We work with trusted courier and logistics partners to deliver your orders safely and efficiently.

Available shipping methods may include:

- Standard Shipping
- Cash on Delivery (if available)

Shipping options displayed during checkout may vary depending on your delivery location and product availability.

## 3. Delivery Timeframes

Estimated delivery times are as follows:

### Domestic Shipping (India)

- Metro Cities: [3-5 BUSINESS DAYS]
- Non-Metro Cities: [4-7 BUSINESS DAYS]
- Remote Areas: [5-10 BUSINESS DAYS]

Delivery timelines are estimates and may vary depending on courier operations and local conditions.

### International Shipping (If Applicable)

For international orders, estimated delivery time is:

[5-10 BUSINESS DAYS]

Delivery times may vary based on customs clearance procedures and destination country regulations.

## 4. Shipping Costs

Shipping charges are calculated based on:

- Delivery location
- Product weight and dimensions
- Shipping method selected

### Shipping Charges

- Standard Shipping: ₹49
- Free Shipping: Available on orders above ₹549 (if applicable)

Applicable shipping charges will be displayed at checkout before payment is completed.

## 5. Order Tracking

Once your order has been shipped, you will receive:

- A shipping confirmation email
- Tracking details (if available)
- Courier partner information

You can use the tracking number provided to monitor the status of your shipment through the courier's website.

Please allow up to 24-48 hours for tracking information to become active after dispatch.

## 6. Delivery Delays

While we strive to deliver orders within the estimated timeframe, delays may occur due to:

- Weather conditions
- Natural disasters
- Public holidays
- Transportation disruptions
- High shipping volumes
- Customs clearance procedures
- Courier operational issues

In such cases, we appreciate your patience and understanding.

We are not responsible for delays caused by factors beyond our reasonable control.

## 7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information during checkout.

If incorrect information is provided:

- Delivery delays may occur.
- Additional shipping charges may apply.
- Orders may be returned to us by the courier.

Please contact us immediately if you notice an error in your shipping details after placing an order.

## 8. Failed Delivery Attempts

If delivery attempts are unsuccessful due to:

- Customer unavailability
- Incorrect address
- Refusal to accept delivery

the courier may return the package to us.

Additional shipping charges may apply for reshipment of the order.

## 9. Damaged Packages

If your package arrives visibly damaged:

1. Take photos of the package before opening.
2. Record an unboxing video whenever possible.
3. Contact us immediately at thetrustmart@gmail.com.

Prompt reporting helps us resolve shipping-related issues quickly and efficiently.

## 10. Lost Shipments

If your tracking information shows unusual delays or indicates that your package may be lost:

- Contact us at thetrustmart48@gmail.com
- Provide your order number and tracking details

We will coordinate with the courier partner to investigate and resolve the issue.

## 11. International Shipping (If Applicable)

International customers may be responsible for:

- Customs duties
- Import taxes
- VAT/GST
- Local government fees

These charges are determined by the destination country and are not included in product or shipping prices unless explicitly stated.

Customers are responsible for complying with local import regulations.

## 12. Contact Us

If you have any questions regarding shipping, delivery, or tracking, please contact us:

TheTrustMart.in

Email: thetrustmart48@gmail.com

Phone: 9571047807

Business Address: gramin police line borkhera kota 

We are always happy to assist and ensure your shopping experience is smooth and reliable.