Refund policy

Last Updated: 5 june 2026

At TheTrustMart.in customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help. Please read our Return & Refund Policy carefully to understand your rights and responsibilities.

## 1. Return Eligibility

To be eligible for a return, the item must:

- Be returned within 7 Days of delivery.
- Be unused, unworn, and in its original condition.
- Include all original packaging, tags, accessories, manuals, and invoices.
- Not be damaged due to misuse, negligence, or improper handling by the customer.

We reserve the right to inspect returned items before approving a refund or exchange.

## 2. Return Process

To initiate a return:

1. Contact our support team at thetrustmart48@gmail.com.
2. Provide your order number and reason for the return.
3. Include photos if the product is damaged, defective, or incorrect.
4. Wait for return authorization and instructions from our support team.

Returns sent without prior approval may not be accepted.

## 3. Return Timeframe

Return requests must be submitted within 7 DAYS from the date the product is delivered.

Requests received after this period may not qualify for return, refund, or exchange.

## 4. Refund Process

Once we receive and inspect your returned item:

- We will notify you regarding approval or rejection of your refund.
- Approved refunds will be processed to the original payment method whenever possible.
- If the original payment method is unavailable, an alternative refund method may be arranged.

## 5. Refund Timing

Approved refunds are typically processed within 5-7 Business Days after the returned product has been received and inspected.

Please note that banks, payment gateways, and card providers may require additional time to reflect the refund in your account.

## 6. Exchange Policy

We offer exchanges for:

- Damaged products
- Defective products
- Incorrect items received
- Size or variant issues (where applicable)

Exchange requests must be submitted within 7 DAYS of delivery.

If the requested replacement product is unavailable, we may offer:

- Store credit
- An alternative product
- A refund

## 7. Damaged, Defective, or Incorrect Products

If you receive a product that is:

- Damaged during shipping
- Defective upon arrival
- Different from what you ordered

Please contact us within 7 DAYS of delivery.

To help us process your request quickly, please provide:

- Order number
- Product photos
- Photos of packaging (if applicable)
- Description of the issue

After verification, we may provide:

- A replacement
- A full refund
- Store credit

depending on the circumstances.

## 8. Non-Returnable Items

The following items are generally not eligible for return or refund:

- Used products
- Products damaged due to customer misuse
- Personalized or custom-made items
- Gift cards
- Downloadable digital products
- Perishable goods
- Hygiene-sensitive products that have been opened or used
- Items marked as non-returnable at the time of purchase

Additional exclusions may apply depending on the product category.

## 9. Return Shipping Costs

### If the return is due to:
- A defective product
- A damaged product
- An incorrect item sent by us

TheTrustMart.in will bear the return shipping cost whenever applicable.

### If the return is due to:
- Change of mind
- Incorrect order placed by the customer
- Personal preference

The customer may be responsible for return shipping charges.

Shipping charges paid at the time of purchase are generally non-refundable unless the return is due to our error.

## 10. Cancellations

Orders may be canceled before they are shipped.

Once an order has been dispatched, cancellation may no longer be possible and the return process will apply instead.

## 11. Refused Deliveries

If a customer refuses delivery without a valid reason:

- Shipping and handling fees may be deducted from any applicable refund.
- Additional charges may apply depending on courier policies.

## 12. Fraud Prevention

We reserve the right to deny returns, refunds, or exchanges in cases involving:

- Excessive return activity
- Suspected fraud
- Abuse of return policies
- Returned products that do not meet eligibility requirements

## 13. Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact us:

TheTrustMart.in

Email: thetrustmart48@gmail.com

Phone: 9571047807

Business Address: gramin police line borkhera kota

We are committed to resolving customer concerns fairly and promptly.